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      Create a new client

      Management company users with the Client Admin permission can create new clients. To create a new client:

      • Click on Settings in the top navigation bar
      • Select Create Client

      Select the most similar existing client from which to copy settings (GL configuration, mailing address, and accounting system configuration). Please contact us after creating your new client if the new client should have settings that differ from the copied settings.

      After selecting the client to copy, in the form that appears enter the following information:

      1. Client Name (the short client name, e.g. "TSCC 123"), Full Legal Name (e.g. "Toronto Standard Condominium Corporation No. 123") and physical address
      2. If a Property Code field appears (this depends on your accounting system integration), select the correct property from the list of accounting system properties shown.

      Click Submit Request and we will notify you when the client has been created.

      After the new client has been created:

      1. Review its configuration from Settings -> Clients to ensure that the settings are correct
      2. Setup Users with the appropriate permissions
      3. Add utility vendors
      4. Invite or add non-utility vendors
      5. Perform payments activation:
        1. If you do not have an auto-sync bank accounts agreement, you will need to add bank accounts
        2. If you are not using trust accounts, you will need to perform payments activation