Payments can be reissued after a payment has been released and exported, but only if the payment was created within the last six months.
To reissue a payment:
- Click on Payments in the top navigation bar
- Select All and find the the Payment to be reissued. Click on the magnifying glass.
- Note that Payment Status must be "Exported" and the Created date must be within the past six months
- Click the
button - Provide a reason for the reissue in the required field
- Complete the Payment Release steps
Please note that prior to reissuing a payment, you should:
1. Delete the existing payment from your accounting system (to avoid a sync error when CondoWorks subsequently tries to record the new payment)
2. Perform a Stop Payment with your financial institution, if applicable.