Reissue a payment

Payments can be reissued after a payment has been released and exported, but only if the payment was created within the last six months. 

To reissue a payment:

  • Click on Payments in the top navigation bar
  • Select All and find the the Payment to be reissued. Click on the magnifying glass.
    • Note that Payment Status must be "Exported" and the Created date must be within the past six months
  • Click the button
  • Provide a reason for the reissue in the required field
  • Complete the Payment Release steps

Please note that prior to reissuing a payment, you should:

1. Delete the existing payment from your accounting system (to avoid a sync error when CondoWorks subsequently tries to record the new payment)

2. Perform a Stop Payment with your financial institution, if applicable.